FAQs

Virex UAE | Frequently Asked Questions

1) Where is Virex UAE based?

We are based in Dubai, Business Bay, and operate through trusted fulfillment partners to ensure fast and reliable delivery.

2) How long does delivery take?

UAE: 1–2 business days
GCC: 3–4 business days

You will receive a tracking link once your order is shipped.

3) Can I exchange or return my order?

Yes. We offer a 7-day return window from the day you receive your order.
Items must be unused, in original condition, with tags and packaging intact.

4) Which items are non-returnable?

For hygiene and safety reasons, perfumes and fragrances cannot be returned once opened.
Also non-returnable: worn or used items, missing packaging, and clearance or final sale items.

5) What payment methods do you accept?

We accept Cash on Delivery (COD) in the UAE, plus online card payments via a secure WhatsApp payment link after the order is confirmed.

6) How can I track my order?

Once your order is shipped, you’ll receive a tracking link via WhatsApp, SMS, or email (based on the contact details provided at checkout).

7) What if my product arrives damaged or incorrect?

Please contact us within 24 hours of delivery with your order number and clear photos or a short video of the issue.
We’ll review it quickly and arrange the best possible solution.

8) Do you ship internationally?

Currently, we deliver within the UAE and GCC countries only.

9) Are your products original?

We carefully source all items and focus on premium quality and value.
Full product details, materials, and features are always listed clearly on each product page.

10) Can I open/check my order before paying (COD)?

Courier policies vary by location. If the “open package” option is available in your area, we’ll confirm it with the courier. Feel free to contact us on WhatsApp before delivery.